PhotoTransfer 技术支持
如果你在导入照片、授权文件夹、相册权限或实况照片合并时遇到问题,可以参考下面的说明。
PhotoTransfer Support
If you run into issues with importing photos, authorizing folders, photo library permissions, or Live Photo rebuilding, start here.
常见问题
Frequently Asked Questions
为什么需要照片图库权限?
PhotoTransfer 需要照片图库权限来添加导入的照片和视频、创建或复用 PhotoTransfer 相册,并在开启“跳过已导入项目”时检查应用相册中的已有媒体。
为什么需要从“文件”App 选择文件或文件夹?
iOS 只允许应用读取你明确授权的位置。PhotoTransfer 只会读取你通过系统文件选择器选择的文件或文件夹。
实况照片如何合并?
应用会扫描可导入项目,尝试匹配照片与对应的 MOV 文件,并把匹配结果导入为系统相册中的实况照片。
导入时可以离开 App 吗?
导入过程中请尽量保持 PhotoTransfer 运行。支持实时活动的设备可以在锁屏或灵动岛查看进度,但长时间后台运行仍可能受系统限制。
如何减少重复导入?
在设置中开启“跳过已重复导入的项目”。应用会检查 PhotoTransfer 相册中的已有媒体,帮助减少重复导入。
Why does PhotoTransfer need photo library permission?
PhotoTransfer needs photo library permission to add imported photos and videos, create or reuse PhotoTransfer albums, and check existing media when duplicate skipping is enabled.
Why do I need to pick files or folders from Files?
iOS only allows apps to read locations you explicitly authorize. PhotoTransfer reads only files or folders selected through the system file picker.
How are Live Photos rebuilt?
The app scans importable items, matches still photos with corresponding MOV files, and imports matched pairs as Live Photos in the system photo library.
Can I leave the app while importing?
Please keep PhotoTransfer running while importing. Devices with Live Activities can show progress on the Lock Screen or Dynamic Island, but long-running background work may still be limited by the system.
How do I reduce duplicate imports?
Turn on “Skip already imported items” in Settings. The app checks existing media in the PhotoTransfer album to help reduce repeated imports.
联系支持
Contact Support
请在联系时附上以下信息,这样更容易定位问题:
- 设备型号和 iOS 版本
- PhotoTransfer 版本号
- 问题发生在选择文件、扫描、导入、权限还是实时活动阶段
- 是否包含实况照片、视频或大量文件
技术支持邮箱:jerrytian92@outlook.com
Please include the following details when contacting support:
- Device model and iOS version
- PhotoTransfer version
- Whether the issue happens during file selection, scanning, importing, permissions, or Live Activities
- Whether the import includes Live Photos, videos, or a large number of files
Support email: jerrytian92@outlook.com